CCTV System Guideline

CCTV System Guideline

A.CCTV is used to monitor all activities in store area such as
Customer entrance
Other entrance, such as: receiving area, garbage, disposal area,
employee entrance, emergency exits, etc.
Primary cash register area and additional cash registers in sales
floor, such as: Cigarette and pharmacy counter, Ready To Eat
(RTE) counter, electronic counter, etc
Banking and banker’s area
Area High Shrink; Baby Food, Milk, Cosmetics, Elektronik, Skin care, Hair Care dll
High shrinkage area, baby food, milk, cosmetic, electronic, skin
care, hair care, etc.
Storage area
Other locations that needs continuous monitoring

B CCTV staff record all store activities taken by the CCTV on daily basis

C.CCTV staff coordinate and communicate with under cover Loss Prevention Staff in handling theft.

D The CCTV system should be operated 24 hours each day, every day along a year, except if there is any other policy.

E All recording from the CCTV shall not be lent or given to third parties for
whatever reasons outside premises of PT Hero Supermarket Tbk.

F Restrictions/ Not Allowed Activities
Bringing of food and drink in the operator’s table.
to prevent accidents that may damage CCTV equipment.
Running video player, VCD/DVD for other film (not official). This shows negligence in monitoring store activities.

Watching television can only be allowed during emergency situations with instructions from store general manager or with approval from LP
Division – Head Office (LP General Manager/Manager).
CCTV room is not a deposit area for goods except if said goods are used
as evidences.

G Accessing this room is limited to
Staff, LP Division – HO
Store Management (Division Manager and Up)
In-Store LP Officer
Supervisor LP
LP Supervisor

H CCTV vendors intended to check CCTV system of Control Room must
have a permit and accompanied by Store Manager and/or CCTV staff